Refund Policy - Clavix

Free Trial - No Credit Card Required

New Clavix users receive a complimentary free trial period with full access to all Service features. You will not be charged unless you explicitly convert to a paid subscription before the trial ends. If your trial expires without conversion, your account will be downgraded or deactivated and you will owe nothing.

1. Free Trial

Free trial periods are available to new accounts only. Creating duplicate accounts to extend a free trial is a violation of our Terms of Service. If your trial expires without conversion, your account will be downgraded or deactivated and you will owe nothing.

2. Subscription Billing

2.1 Plans and Auto-Renewal

Clavix offers monthly and annual subscription plans. By subscribing, you authorize Andover Digital LLC to charge your payment method on a recurring basis:

Monthly plans renew every 30 days from the date of your first charge.
Annual plans renew every 12 months from the date of your first charge.
Billing occurs on the same date each cycle. If a billing date falls on a date that does not exist in a given month (e.g., the 31st), billing will occur on the last day of that month.

2.2 Price Changes

We reserve the right to change subscription prices at any time. If we increase the price of your current plan, we will notify you by email at least 14 days before the change takes effect at your next renewal. Your continued use of the Service after the price change constitutes acceptance. If you do not agree to the new price, you may cancel before your next renewal date.

3. Refund Policy

3.1 Monthly Plans - 7-Day Guarantee

If you are on a monthly plan and are not satisfied, you may request a full refund within 7 days of your first charge, no questions asked. Contact us at [email protected] with your account email. After 7 days from your first charge, refund requests are reviewed on a case-by-case basis up to 30 days from the charge date. Requests made more than 30 days after a charge will not be eligible for a refund.

3.2 Annual Plans - Credit Policy

If you are on an annual plan and choose to cancel:

Within 7 days of your annual charge - you are eligible for a full refund, no questions asked.
After 7 days - no cash refunds are issued. However, the unused portion of your annual subscription will be credited to your Clavix account as account credit, valid for 12 months, and automatically applied to any future Clavix subscription.

Account credit has no cash value and is non-transferable.

3.3 Renewal Charges

Refunds are not issued for renewal charges on either monthly or annual plans unless you cancel before the renewal date and contact us within 48 hours of the renewal charge. If you believe you were charged in error, contact [email protected] promptly.

3.4 Non-Refundable Items

The following are not eligible for refunds:

Accounts terminated for violation of our Terms of Service.
Charges older than 30 days (except within the 7-day window for annual plans).
Any promotional, discounted, or complimentary subscription periods.

4. How to Cancel

You may cancel your subscription at any time:

From within the Clavix app via your account settings, or
By emailing [email protected] with your account email and cancellation request.

Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until then and will not be charged again. Cancellation does not automatically trigger a refund; refund eligibility is governed by Section 3 above.

5. Failed Payments and Account Suspension

If a scheduled payment fails for any reason (e.g., expired card, insufficient funds, bank decline):

Your account will be suspended immediately and access to the Service will be paused.
You will receive an email notification at your registered address with instructions to update your payment method.
Once you update your payment method and the outstanding charge is successfully processed, your account will be reinstated and your billing cycle will continue from the original renewal date.
If payment is not updated within 14 days of suspension, your account may be deactivated. Your data will be retained for 30 days after deactivation, after which it may be permanently deleted in accordance with our Privacy Policy.

6. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us at [email protected] before initiating a chargeback with your bank or card issuer. We aim to resolve billing issues within 5 business days.

Initiating a chargeback without first contacting us may result in immediate account suspension while the dispute is investigated. If a chargeback is found to be unwarranted, we reserve the right to recover any associated fees and to permanently terminate the account.

7. Refund Processing

Approved refunds are processed within 5–10 business days of approval. Refunds are credited to the original payment method used at the time of purchase. Processing times may vary depending on your bank or card issuer. We will confirm approved refunds by email.

8. Contact

For refund requests, billing questions, or cancellations, contact us at:

Email: [email protected]

Include your account email address and a brief description of your request. We aim to respond within 1 business day.

Refund & Billing Policy