Support
Help and support
Most of what you might need is below: how to manage your subscription, request a refund, and handle your data. If your question is not here, email us and a person will get back to you.
Email support
We usually reply within one business day.
Manage your subscription
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Cancel or change your planOn your iPhone, open Settings → [your name] → Subscriptions → Clavix and choose Cancel Subscription. Canceling stops the next renewal. You keep Pro access until the current period ends.
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Request a refundApple handles all App Store refunds. Go to reportaproblem.apple.com, sign in with the Apple Account you used, select the Clavix purchase, and follow the steps. See our Refund Policy for details.
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Restore a purchaseReinstalled the app or switched devices? Open Settings in Clavix and tap Restore Purchases to bring back an active subscription tied to your Apple Account.
Your data and account
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Export your dataIn Clavix, open Settings → Export Data to download a copy of your account data.
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Delete your accountIn Clavix, open Settings → Delete Account. This removes your account and personal data. It cannot be undone.
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Privacy requestsFor any privacy request not covered in-app, email [email protected]. We respond within 30 days. See our Privacy Policy.
Common questions
Do I have to connect my brokerage?
No. Clavix is manual entry only. You type in your tickers and share counts. There is no brokerage login, no OAuth, and no third-party access to your accounts.
Is Clavix investment advice?
No. Clavix provides risk information and analysis for educational purposes. It does not recommend buying or selling anything, and it is not a broker-dealer or investment adviser. You make your own decisions.
How is a grade calculated?
Each grade is a weighted composite of four independently scored dimensions: price stability, macro resilience, news, and sector resilience. A fifth, financial health, is scored and displayed alongside the grade and carries no weight in it, because tested against forward risk it ordered stocks backwards. Open any grade to see the inputs behind each dimension, including the specific news and filings considered.
How often do grades update?
Grades refresh every trading day, and your morning brief is generated before market open so it is waiting when you wake up.
What does it cost?
Clavix Pro is free for three months, then $19.99 per month or $149.99 per year, billed through your Apple ID. It auto-renews until you cancel, and you can cancel anytime in your App Store settings.
What devices are supported?
Clavix is an iPhone app. The universe currently covers 1,000 US stocks and ETFs.
One security note. Clavix support will never ask for your password, Apple Account password, or card details. Please do not include them in an email.